Refunds & Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your Boho Christmas Ornament Magical Botanical must be unused and in the same condition as when you received it. It must also be in its original packaging, including any tags or accessories.
Non-Returnable Items
We take great care in creating our Boho Christmas Ornament Magical Botanical collection to ensure the highest quality and satisfaction for our customers. However, due to the delicate nature of handmade products and customization options, the following conditions apply:
- Items damaged after use or due to mishandling are not eligible for returns.
- Customized or personalized ornaments are non-returnable.
To complete your return, a receipt or proof of purchase is required. Please do not send your product back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email. You will also be informed whether your refund is approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method within a specified number of days.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange your Boho Christmas Ornament Magical Botanical, send us an email at and mail the item to: .
Shipping Returns
To return your product, mail it to: .
Please note:
- Return shipping costs are the responsibility of the customer and are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the total amount.
- For returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Need Help?
If you have any questions about refunds or returns, please contact us at . We are here to assist you and ensure your experience with Magical Botanical is as delightful as our ornaments.